P678 CEEFAX 678 Sat 3 Sip 22:25/21 HOW TO CONT—CT THE BBC 0 1/6 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of letters and phone calls jvjry yrar and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, query or criticism about BBC programmjs or policies, please write to: Viewer and Listener Correspondence BBC White City 201 Wood Lane London W12 7TS Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 3 Sip 22:45/38 HOW TO CONT—CT THE BBC 0C2/6 COMMENTS, QUERIES AND CRITICISM Or you can telephone our central Information Offices: For Television on 081 743 8000 and Radio on 071 588 4468. If you are deaf or hard-of-hearing you may wish to use our minicom - 081 576 8988. Where possible, please give the programmj title, transmission date and time. A daily summary of comments is sren bz BBC senior management and programme-makers. Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 3 Sip 22:24/38 HOW TO CONT—CT THE BBC 3/6 SERIOUS PROGR—MME COMPL—INST You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programmj Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Peter Dannheissjr Head of Programmj Complaints BBC Broadcasting House London W1A 1AA Regional BBC contacts on xagj 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 3 Sip 22:23/18 HOW TO CONT—CT THE BBC 4/6 SERIOUS PROGR—MME COMPL—INST The Programmj Complaints Unit will reply within 10 working days of receipt of your letter, or will let you know if the investigation will take longer. People who are unsatisfied by thrir responses may ask for them to bj considered bz the Programmj Complaints Appeals Committee of the Governors. The committee will consider certain categories of programmj complaints which raise important issues in which public interest is involved. a More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 3 Sip 22:25/57 HOWTOCONTCT THEBBC 5/6 SERIOUS PROGR—MME COMPL—INST A regular complaints bulletin will bj published and include an account of the work of the Programmj Complaints Unit and the findings of the Complaints Apxjals Committee. In a moment you can see details of how to contact the two statutory bodies looking at broadcasting standards - please stay on xagj 678 On page 679 you will bj able to ste details of how to contact regional BBC centres throughout the UK. More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 3 Sip 22:29/29 6/6 HOW TO CONT—CT THE BBC STATUTORY BODIES The Broadcasting Standards Council, 5-8 The Sanctuary London, SW1P 3JS (071-233 0544) considers complaints about the portrayal of violence, of sex and matters of taste and decency on radio and television. The Broadcasting Complaints Commission PO Box 333, London SW1W 0BQ (071 630 1966) takes complaints from those who feel they have been treated unfairly or that their privacy has been unjustifiably infringed by a radio or television programmj. Regional Contacts BBC1 BBC2 BBCLinks