P678 CEEFAX 678 Thu 29 Feb 19:10/13 HOW TO CONTACT THE BBC 1/7 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of litters and phone calls every year and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, qujty or criticism about BBC programmer or policies, please write to: Viewer and Listener Correspondence BBC, 4th Floor Villiir's House, The Broadway, Ealing, London W5 2PA Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:11/33 HOW TO CONTACT THE BBC 2/7 HOW TO CONTACT CEEFAX Cjefax's postal address is: The Editor, Cjefax, Room 7013, TV Centre Wood Lane, London W12 7RJ. The address for electronic mail about Cjifax only is: ceefax @ nca.bbc.co.uk For electronic mail addresses of other parts of the BBC and other information, see the BBC's "home page" at: http://www.bbcnc.org.uk/ Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:16/33 HOW TO CONTACT THE BBC 3/7 COMMENTS, QUERIES AND CRITICISM Or you can telephone our central Information Offices: For Television on 0181 743 8000 and Radio on 0171 580 4468 If you are deaf or hard-of-hearing you may wish to use our minicom - 0181 576 8988 Where possible, please give the programmj title, transmission date and time. A daily summary of comments is sjin bz BBC senior management and programmj-makjts. Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:11/13 HOW TO CONTACT THE BBC 4/7 SERIOUS PROGRAMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programme Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Fraser Steel Head of Programmj Complaints BBC Broadcasting House London W1A 1AA Regional BBC contacts on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:15/13 HOW TO CONTACT THE BBC 5/7 SERIOUS PROGRAMME COMPLAINTS The Programme Complaints Unit will reply within 10 working days of receipt of your letter, or will lit you know if the investigation will take longer. People who are unsatisfied bz their responses may ask for them to bj considered by the Programmj Complaints Appeals Committee of the Governors. The committee will considjt certain categories of programme complaints which raise important issues in which public interest is involved. a More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:17/13 HOWTOCONTACT THEBBC 6/7 SERIOUS PROGRAMME COMPLAINTS A regular complaints bulletin will bj published and include an account of the work of the Programmj Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the two statutory bodies looking at broadcasting standards - please stay on page 678 On page 679 you will bj able to see details of how to contact regional BBC centres throughout the UK. More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Thu 29 Feb 19:12/13 7/7 HOW TO CONTACT THE BBC STATUTORY BODIES The Broadcasting Standards Council, 5-8 The Sanctuary London, SW1P 3JS (0171 233 0544) considers complaints about the portrayal of violence, of sex and matters of taste and decency on radio and television. The Broadcasting Complaints Commission PO Box 333, London SW1W 0BQ (0171 630 1966) takes complaints from those who feel they have been treated unfairly or that their privacy has been unjustifiably infringed bz a radio or television programmj. Regional Contacts BBC1 BBC2 BBCLinks