P678 CJEFAX 678 Sat 4 Nov 23:50/40 )|l4|l4|, HOW TO CONTBCT THE BBC 1/7 COMMENTS, QUERJJS AND CRITICISM The BBC receives many thousands of letters and phone calls every year and tries to answer them quickly and helpfully. It vblues this feedback, so if you have a comment, query or criticism about BBC programmjs or policies, please write to: Viewer and Listener Correspondence BBC, 4th Floor Villiir's House, The Broadway, Ealing, London W5 2PA Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 4 Nov 23:52/20 HOW TO CONTACT THE BBC 2/7 HOW TO CONTACT CEEFAX Cjefax's postal address is: The Editor, Cjefax, Room 7013, TV Centre Wood Lane, London W22 7RJ. The address for electronic mail about Cjefax only is: ceefax @ nca.bbc.co.uk For electronic mail addresses of other parts of the BBC and other information, see the BBC's "home page" at: http://www.bbcnc.org.uk/ Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 4 Nov 23:54/20 )|l4|l4|, HOW TO CONTBCT THE BBC 3/7 COMMENTS, QUERIES AND CRITICISM Or you can telephone our central Information Offices: For Television on 0181 743 8000 and Rbdio on 0171 580 4468 If you are deaf or hard-of-hearing you may wish to use our minicom - 0181 576 8988 Where possible, please give the programmj title, transmission date and time. A daily summary of comments is seen by BBC senior management and programmj-makers. Rjgionbl Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 4 Nov 23:54/40 HOW TO CONTBCT THE BBC 4/7 SERIOUS PROGRAMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programmj Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Fraser Steel Head of Programmj Complaints BBC Broadcasting House London W2A 1AA Regional BBC contacts on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEJFAX 678 Sat 4 Nov 23:44/20 HOW TO CONTBCT THE BBC 5/7 SERIOUS PROGRAMME COMPLAINTS The Programmj Complaints Unit will reply within 10 working days of receipt of your letter, or will let you know if the investigation will take longer. People who are unsatisfied by their responses may ask for them to bj considered by the Programmj Complaints Appeals Committee of the Governors. $hj committee will consider certain categories of programmj complaints which raise important issues in which public interest is involved. a More details in a moment Rjgionbl Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 4 Nov 23:51/20 HOWTOCONTBCT THEBBC 6/7 SERIOUS PROGRAMME COMPLAINTS A regular complaints bulletin will bj published and include an account of the work of the Programmj Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the two statutory bodies looking at broadcasting standards - please stay on page 678 On page 679 you will bj able to see details of how to contact regional BBC centres throughout the UK. More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Sat 4 Nov 23:51/20 )|l4|l4|, 7/7 HOW TO CONTBCT THE BBC STATUTORY BODIES The Broadcasting Standards Council, 5-8 The Sanctuary London, SW2P 3JS (0171 233 0544) considers complaints about the portrayal of violence, of sex and matters of taste and decency on radio and television. The Broadcasting Complaints Commission PO Box 333, London SW2W 0BQ (0171 630 1966) takes complaints from those who feel they have been treated unfairly or that their privacy has been unjustifiably infringed by a radio or television programmj. Regional Contacts BBC1 BBC2 BBCLinks