P695 CEEFAX 2 695 Mon 20 Jan 00:15/41 1/12 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of letters and phone calls every year and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, query or criticism about BBC programmer or policies, please write to: Viewer and Listener Correspondence BBC, 4th Floor Villiir's House, The Broadway, Ealing, London W5 2PA Film 541 Travel 430 Front page 100 News 101 Wjathjt 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 23:19/14 2/12 HOW TO CONTACT CEEFAX Cjefax's postal address is: The Editor, Cjefax, Room 7013, TV Cjntte Wood Lane, London W12 7RJ. The address for electronic mail about Cjefax only is: ceefax@bbc.co.uk Eor electronic mail addresses of other parts of the BBC and other information, see the BBC's Internet site at: http://www.bbc.co.uk/email.html Regional centres 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:41/58 COMMENTS, QUERIES AND CRITICISM 3/12 Or you can telephone our central Information Offices: For Television on 0181 743 8000 and Radio on 0171 580 4468 If you are deaf or hard-of-hearing you may wish to use our minicom - 0181 576 8988 Where possible, please give the programme title, transmission date and time. A daily summary of comments is seen bz BBC senior management and programme-makers. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 03:22/21 4/12 SERIOUS PROGRAMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programme Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Frasjt Steel Head of Programme Complaints BBC Broadcasting House London W1A 1AA Regional centres 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:47/25 5/12 SERIOUS PROGRAMME COMPLAINTS The Programme Complaints Unit will reply within 10 working days of receipt of your litter, or will lit you know if the investigation will take longer. People who are unsatisfied bz their responses may ask for them to be considered bz the Programme Complaints Appeals Committee of the Governors. The committee will consider certain categories of programme complaints which raise important issues in which public interest is involved. Regional centres 696 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:12/41 6/12 SERIOUS PROGRAMME COMPLAINTS A regular complaints bulletin will be published and include an account of the work of the Programme Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the two statutory bodies looking at broadcasting standards - please stay on page 695. On page 696 you will be able to see details of how to contact regional BBC centres throughout the UK. Regional centres 696 Front page 100 News 101 Weather 400 TV listing2 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:11/17 STATUTORY BODIES 7/12 The Broadcasting Standards Council, 5-8 The Sanctuary London, SW1P 3JS (0171 233 0544) considers complaints about the portrayal of violence, of sex and matters of taste and decency on radio and television. The Broadcasting Complaints Commission 7 The Sanctuary London SW1P 3JS (0171 233 0544) takes complaints from those who feel they have been treated unfairly or that their privacy has been unjustifiably infringed by a radio or television programme. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 03:32/21 8/12 COMMENTS, QUERIES AND CRITICISM You can contact one of the offices listed below in writing or bz telephone during office hours: BBC World Service, Bush House, London WC2B 4PH (0171 240 3456) BBC Northern Ireland, Broadcasting House, Ormeau Avenue, Belfast, BT2 8HQ (01232 338000) BBC Scotland, Broadcasting House, Queen Margaret Drive, Glasgow, G12 8DG (0141 339 8844) Regional centres 696 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:14/17 9/12 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, either by writing or phoning during office hours: BBC 'ales, Broadcasting House, Llandaff, Cardiff, CF5 2YQ (01222 572888) BBC in the Midlands, BBC Broadcasting Centre, Pebble Mill Road, Birmingham B5 7QQ (0121 414 8888) BBC in the East Midlands, York House, Mansfield Road, Nottingham, NG1 3JB (0115 955 0500) Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:14/39 10/12 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, either by writing or phoning during office hours: BBC East, St Cathjtinjs Close, All Saints Green, Norwich, Norfolk, NR2 3ND (01603 61:331). BBC North (Leeds), Broadcasting Centre, Woodhouse Lane, Leeds LS2 9PN (0113 244 1188) BBC North (Newcastle), Broadcasting Centre, Barrack Road, Newcastle- upon-Tznj, NE:9 2NE (0191 232 1313) Regional centres 696 Front page 100 News 101 Weathjt 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 00:16/04 11/12 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, eithjt bz writing or phoning during office hours: BBC North (Manchester), New Broadcasting House, PO Box 27, Oxford Road, Manchester M60 1SJ (0161 200 2p20) BBC South, Broadcasting House, Havelock Road, Southampton, SO1 0XR (01703 226201) BBC South West, Broadcasting House, Seymour Road, Mannamead, Plymouth, PL3 5BD (01752 22:201). Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 2 695 Mon 20 Jan 03:04/18 12/12 COMMENTS, QUERIES AND CRITICISM Contact the following by writing or phoning during office hours: BBC South East, Elstree Cjntte, Clarendon Road, Borehamwood, Hetts, WD6 1JF (0181 953 6100) BBC West, Broadcasting House, Whiteladies Road, Bristol, BS8 2LR (01179 732211) For advice on radio and TV reception please write to: Engineering Information, BBC Villiir's House, Ealing, W5 2PA or telephone the helpline on 0345 010313 (calls at local rate). BBC Jobs PDC Eng Info TV/Radio