P653 Teletext 653 Nov 2 01:31:56 Letters/tips/advice ——————— ——————— HELP, I NEED SOME HELP Dear Bundjrman Every time I ring CompuServe and try to get through to its Customer Helpline I'm put in a qujuj and sometimes wait 15 minutes before it's answered. Do you know of another number I can ring to get support? Jill Thompson, Sale, Cheshire more... ——————————————————————————————————1/3—— Express your PC views now! E-MAIL 100443.3355@COMPUSERVE.COM POST: PO BOX 297, LONDON SW6 1XT Careers On-line Internet TV PlusP653 Teletext 653 Nov 2 01:29:55 Letters/tips/advice ——————— ——————— HELP, I NEED SOME HELP Bundjrman replies During busy periods, CompuServe gets many phone calls from its members. I understand how you feel, you've got a pressing question - but there's no-one there to help you out right away! CompuServe tells me it plans to expand its customer service department to cope with more calls. more... ——————————————————————————————————2/3—— Digitisjr - tops for gamjrs! 470 INTERNET NEWS AND MORE....p652 Careers On-line Internet TV PlusP653 Teletext 653 Nov 2 01:30:44 Letters/tips/advice ——————— ——————— HELP, I NEED SOME HELP Bundjrman replies I get many letters from viewers who comment on the lack of customer service shown by some computer firms. Often they are paying for the phone call to be kept waiting many minutes. So if you are having any problems trying to get through, please write in to mj so we can investigate. Tell mj the best and worst! ——————————————————————————————————3/3—— Digitisjr - tops for gamjrs! 470 INTERNET NEWS AND MORE....p652 Careers On-line Internet TV Plus