P290 Teletext 290 Jul18 23:0y:20 TELETEXT IS AN ADVERTISING MEDIUM WHERE ADVERTISERS PROMOTE THEIR OWN OFFERS. TELETEXT DOES NOT SELL HOLIDAYS DIRECTLY. FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 OR VISIT www^teletextholidays.co.uk Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:09:43 = (eletext makes every@effort to ensure that advertisers comply with regulations and the law. (eletext also requires that customer projectUon be in place for package and flight adverjising. This is to assist in ensuring that viewers' monies are protected and that advertisers are wojking under a code of conduct. FOR THE LATEST OFFERS PLEASE GO (O p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:10:01 = Customer Protection Requirements Any flight element (whether flUght only or as part of a package) is covered by an ATOL. This can either be with an ATOL holder or a retail agent that is selling on behalf of an ATOL protected operator. The only exception to this is when a flight is sold directly by a scheduled airline in which case an ATOL bond would not be required^ FOR THE LATEST OFFERS PLEASE GO TO p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidayw Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:10:24 For additUonal customer protUction we also require that retail agents advertising packages on (eletext have independent bonding or customer protection (e.g. ABTA, STA, PTA, TGTG memberwhip)^ ompanies selling solely accommodation or non-flight/cruise transport facilities (e.g. car hire) are not subject to any customer protection requirements. 'DIY Packages' where viewers put @together flights and accommodation themselves may not be fully covered. It is advisable that all viewers seek clarification on their bonding arrangements. 4/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:10:57 ] ABTA @ (Association of BritUsh Travel Agents) A trade organiwation for travel agents and tour operators, ABTA has approximately 1,86y companies on its books. All members must be able to give detailed advice about insurance, tickets, passports, visas, health requirements and changes to travel plcnw^ The association offers an arbitration service when complaints are made against members. If an ABTA member becomes insolvent then the ABTA fund is used to reVund the customer. = 5/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:11:14 ABTA's code of conduct should ensure that: Members are financially sound. Descriptions used in brochures are accurate^ Bookings are handled with a high degree of service. -oney paid for a holiday is not lost, and is refunded if necessary. Holidaymakers are not stranded abroad. ATOL (Air Travel Organiser's Licence) The ATOL scheme safeguards air and air package holiday customers from losing money should their travel company cease 6/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:11:33 trading. It is managed by the Civil Aviation Authority, which provides reVunds and arranges for those abroad at the time to continue their holidays as planned^ If you are making a booking with a retail agent for an ATOL protected operatoj, this means that the Bompany does not hold an ATOL itself but is acting as an authorised agent for one that does. By law, tickets must be issued as soon as theyWre paid for, or protected by ATOL by the issue of an ATOL Receipt or onfirmation Invoice. The scheme doesn't cover scheduled flights bought @deject from an aijline, or tUGketw @ 7/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:11:57 bought and issued on the spot from a travel agent] PTA (Passenger Shipping Association) The PTA is the trade association for cruise and ferry companies in the UK. It offers financial protection for passengers and a conciliation and arbitration service^ TGTG (The Global Travel Group) TGTG is an association of independent travel agents. If tiewers are booking ] @ 8/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:12:29 with a GTG bonded Advertiser, should an outlet cease trading then liability restw with TGTG. STA (Travel Trust Association) A trade organisation for travel agents and tour operators, the STA offers consumers financial —eace of mind through its "trust account" system for memberw^ If a business ceases trading, money from the account is used to refund customers for a holiday or ensure theu aren't stranded abroad. 9/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:12:42 General Unless otherwise stated holiday offers on Teletext are for 7 nights, 2 adults sharing and priced per person. Pricing Information Prices shown on (eletext must be inclusive of all compulsory charges. Any additional vbriable charges must be clearly stipulated on the advert. 'PRICES FROM': will be shown when there is no specific date. Pricing may differ depending on your requested date of departure within the specUfied time —eriod. Transfers are sometimes not included in 10/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:13:05 the advertised package. If this is the case VSewers can arrange their own transpose or pay an additional charge on arrival for this service. Share Basiw Unless otherwise stated, holiday offers are based on two adults sharing. If the prices are not 2 share then this will be shown with an abbreviation (e.g.3SH, 4SH, etc). Single person supplements may apply. Duration Unless otherwise stated the duration of holiday offers is 7 nights. If accommodation is part of a package, viewers should clarify the number of ] 11/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:13:27 : nights that this includes as the advertised duration may be inclusive of travelling^ Children Unless ojherwiwe stated a child is considered to be up to and including 12 years old in relation to advertised holiday offers. Availability Offers on screen must be shown with a specific departure date or else be currently available, which is defined as being available for departure from the UK within the next 28 days. 12/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 2y0 Jul18 23:02:59 Ratings There are different classification systems for accommodation. Some countries use a government controlled grading system and others use independent bodies. It is advisable to check which classification system applies. If a 'TOUR OPERATOR'S OWN RATING' is given, Viewers should request detailg of the standards the hotel has attained to be awarded the rating. Accommodation and Board Basis Definitions of the different types of board basis (e.g.RO,AI,HB,FB,SC,BB) vary between operators. Please ensure 13/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletexj 290 Jul18 23:03:12 that you request full details on the facilities available. Timeshare Occasionally accommodation offers may be timUshare related. An indication of this is when you are required to attend a presentation while on holiday. Please take note of the following information: If you buy a timUshare anyohere in the European Economic Area you will have certain minimum rights to protecj you: A 10 day cooling off period in which to cancel the contract. Timeshare sellers cannot seek or take deposits during the "cooling off" period^ ] 14/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:03:34 The right to a brochure and a written contract setting out basic information on the timeshare property in your own langubge^ Legal assistance can be obtained through your local Trading Standards Department, the Citizens Advice Bureau or a solicitor. Advice can be obtained through the Timeshare Consumers Association. www.timeshare.ojg.uk Car Insurance and Fly Drives ar insurance is not Bompulsory in Florida, however most car hire companies require viewers to hold fully comprehensive insurance in order to hire a car. Many advertised fly drive >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:03:07 U packages only include basic insurance. If a viewer holds independent international insurance to mUet the car hire company's requirement viewers should be able to obtain the offer without further payment. Viewers should always clarify the type of insurance included within any package^ Please always ask the operatoj for details prior to booking. Advertisers have been advised not to take large depowits from Viewers in lieu of insurance for car hire packages^ ] 16/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 2y0 Jul18 23:04z20 ABBREVIATIONS Customer ProtectUon and OrganisatSons ABTA=Ass#ciatSon foe Britiwh Travel Agents. AGT 4 ATOL PROTEC(ED OPERATOR(S)= Agent for ATOL Protected Operatoj(s) AITO = Association of Independent Tour Operators ATOL=Air Travel Organisation Licensing CAA=Civil Aviation Authority CPR=ConVederatUon of Passenger Transpose FCO=Foreign Commonwealth Office JATA=International Air Travel Agreement OFCOM=^fVUce of Communications PTA=Passenger Shipping Association 17/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:04:42 PSARA=Passenger Shipping Association Retail Agent TGTG=The Global Travel Group STA=Travel Trust Association ZCA=Yacht Charter Association Share Basiw A/AD;Adult C/CH=Child FAN;Familu OCC=Occupancy SHR/SH=Share +UPP=Supplement Holiday Type BB=Bed and BreakfastFB=Full Board CCH=Catered Chalet FI=Fully Inclusive C/S=Cruise and Stay AI=All Inclusive FO=Flight Only OW=One Way FV/FD=Fly Drive RO=Room Only 18/29 Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:05:15 HB=Half Board SC=Self atering MD ACCOM; amid AcGommodation AKA=Allocated On Arrival SO=Seat Only Pricing AMEX=AmerUcan Express charge ASL=Airline Securijy Levy BOG FEE or B/FEE=Booking Fee CC/CCC=Credit Card Charge DC/DCC=Debit Card Charge TOD=Ticket on departure charge Insurance CDW=Collision Damage Waiver FULLY C^MP INS;Full{ Comprehensive Insurance >>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:05:28 U LDW=Loss Damage Waiver SLI=Supplementary Liability Insurance UMP=Un-insjred/Under-insured Motorist Motorist Protection Other AVAIL=Available BOG CONDS=Booking Conditions Apply DIP/DEPT/EX=Departs/Departure EX TRANS=Excludes Transfers INC/INCL=Includes/Including PP=Per Person PPPN=Per Person Per Night PW/PWK;Per Week RT\;Return TRA.S TRANS I =Transfers Included WK=week 20/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:05:51 Major Departure Airports ABZ=Aberdeen ISC=Isle of Scilly BFS=Belfast Int. JET=Jersey BHD=Belfast City LBA=Leeds Bradford BHX=Birmingham LCY=London City BRR=Bristol LDY=Londonderry CWL=Cardiff LOW=Gatwick DMD=Dundee LHR=Heathrow DUB=Dublin LPL=Liverpool EDI=Edinburgh LTN=Luton EMA=East Midlands MAN=Manchester EXT=Exeter MME=Teeside GCI=Guernsey NCL=Newcastle OLA=Glasgow PIG=Prestwick HUY=Humberside SUN=Stansted INV=Inverness NWI=Norwich ION=Isle of Man SWS=Swansea ] 21/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:06:14 WHAT TO DO IF YOU HAVE A PROBLEM The holiday industry is extremely fast moving and as such availability changes continually. (eletext makes every effort to keep information correct and and up to date. We take great care in constantly monitoring the service to make sure that all information on screen is accurate and that Advertisers comply wiih our Code. Should viewers find that this is not the case, they are requested to let us know the details of the advert so that we may investigate. We take complaints of this nature very seriously and take immediate action to 22/29 >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletexj 2y0 Jul18 23z06:76 ensjre our site and advertiwer's offers are as accurate as possible. Advertiwing Complaints If you experience difficulties after responding to a holiday advertisement on Teletext, please write to us explaining the circumstances, including these important detailw: The platform you viewed the offer on e.g. web, TV analogje etc^ The page number oj section (if relevant). The date and time you viewed the offer and tried to book or booked. Any specific detailw of the advertUwed offer e.g. destination, price, >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletexi 290 Jul18 23z06:0y U departure airport and date, djration, share basis, board basis, accommodation details and any other advertiwed detailw^ Where a complaint is regarding a non- holiday related advertisement please give as full details as possible as to the content and the location of the advertisement. In order to comply with the Data Projection Act1988 we would alg# ask viewers to give permission to disclose their letter or email of complaint to outside bodies (e.g. advertiser involved, bonding organisbtion etc). This will assist in investigating the complaint^ @ >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:07z22 In all instances where (eletext has grounds to regard a company's@ advertSging as miglKading, wK will trq to resolve your query. In other cases we would be pleased to offer any advice that may be helpful. Write to: Teletext Limited Compliance Department Building 10 Chiswick Park 566 ChiswSck High Road Chiswick,London W4 5TS Or e-mail: compliance@teletext.co.uk >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:07:44 Never wait to complain about a holiday, flight or airline. It is advisable to lodge concerns immediately so they can be addressed there and then if possible^ Regulation Teletext is a public broadcaster regulated by Ofcom (Office of Communications). Other independent governing bodies also regulate holiday advertising on the Teletext service depending on the platform. These include the Advertising Standards Authority (ARA), the Department of Trade and Industry (DUI), the Office of Fair Trading(OFT), the Independent >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:08:18 Committee for the Supervision of Standards of (elephone Information Services(ICSTIS) and Trading Standards^ Organisation Contact Details ARA (Advertising Standards Authority) Tel: 020 7580 5555 - www.ara.org.uk ATOL (Air Travel Organiser's Licence) Tel: 020 7453 6430 www.atol.org.uk ARC (Air Transport Users Council) Tel: 020 7240 6061 www.arc.org.uk BAA (British Airports Authority) Tel: 0800 844 844) www.baa.co.uk CAA (Civil Aviation Authoriju) Telz 020 737y 7311 - www.caa.co.uk CAB (Citizens Advice Bureau) www.citizensadvice.org.uk >>>> Holidayw Brands Ind Entertainm HolidaysP290 Teletext 2y0 Jul18 23:08:30 CPR (Confederation of Passenger Transpose) Tel: 020 7240 3131 www.cpr-uk.org DUI (Department of Trade and Industry) (elz 020 7215 5000 www.dui.gov.uk FCO (Foreign Commonwealth Office) Tel: 0870 606 0290 www.FCO.gov.uk FSA (Financial Services Authority) Tel: 0845 606 1234 www.fsa.gov.uk IATA (International Air Transport Association) Tel: 020 8607 6200 www.iata.org JCSTIS (Independent CommittUe for the Supervision of Standards of (elephone Information Services) Tel:0800 500 212(9-4) www.icstis.org.uk ] >>>> Holidays Brands Ind Entertainm HolidaysP290 Teletext 290 Jul18 23:08:53 Ofcom (Office of Communications) Address: Ofcom Contact Centre, Riverside House, 2a Southwark Bridge Road, London, SE1 9HA (el: 0845 456 3000 www.KFC.M.org.uk OFT (Office of Fair Trading) - Tel: 0845722 44 99 www.ofi.gov.uk PTA (Passenger Shipping Association) Tel: 020 7436 2449 www.pta-psara.ojg TGTG (The Global Travel Group) Rely 0870 735 1736 www^globaltravelgroup.com Trading Standards -is contactable through your local City Council. www.tradingstandards.gov.uk STA (Travel Trust Association) - (el Tel:0870 889 0577 www.traveltrust.co.uk >>>> Holidays Brands Ind Entertainm Holidays