P290 Teletext 290 Nov27 21:11:21 (ELETEXT IS AN ADVERTISING MEDIUM WHERE ADVERTISERS PROMOTE THEIR OWN OFFERS. TILE(EXT DOES NOT SELL HOLIDAYS DIRECTLY. FOR THE LATEST OFFERS PLEASE GO (O p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:17:27 $eletext makes every effort to ensure that advertisers comply with regulations and the law. (eletext also requires that customer protection be in place for package and flight advertising. This is to assist in ensuring that viewers' monies are protected and that advertisers are working under a code of conduct. FOR THE LATEST OFFERS PLEASE GO (O p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:12:20 Customer Protection Any flight element (whether flight only or as part of a package) is covered by an ATOL. This can either be with an ATOL holder or a retail agent that is selling on behalf of an ATOL protected operator. The only exception to this is when a flight is sold directly by a scheduled airline in which case an ATOL bond would not be required. FOR THE LATEST OFFERS PLEASE GO (O p200, 210, 220, 230, 240 OR VISIT www.teletextholidays.co.uk Holidays European Worldwide HolidaysP290 Teletext 290 Nov27 21:21:34 For additional customer protection we also require that retail agents advertising packages on (eletext have independent bonding or customer protection (e.g. ABTA, T(A, PTA, TGTG membership). ompanies selling solely accommodation or non-flight/cruise transport facilities (e.g. car hire) are not subject to any customer protection requirements. 'DIY Packages' where viewers put together flights and accommodation themselves may not be fully covered. It is advisable that all viewers seek clarification on their bonding arrangements. 4/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:21:12 ABTA (Association of British Travel Agents) A trade organisation for travel agents and tour operators, ABTA has approximately 1,869 companies on its books. All members must be able to give detailed advice about insurance, tickets, passports, visas, health requirements and changes to travel plans. The association offers an arbitration service when complaints are made against members. If an ABTA member becomes insolvent then the AB(A fund is used to refund the customer. 5/29 >>>> Holidays utopian Worldwide HolidaysP290 Teletext 290 Nov27 21:22:10 ABTA's code of conduct should ensure that: Members are financially sound. Descriptions used in brochures are accurate. Bookings are handled with a high degree of service. Money paid for a holiday is not lost, and is refunded if necessary. Holidaymakers are not stranded abroad. ATOL (Air Travel Organiser's Licence) The ATOL scheme safeguards air and air package holiday customers from losing money should their travel company cease 6/29 >>>> Holidays utopian Worldwide HolidaysP290 Teletext 290 Nov27 21:21:58 trading. It is managed by the evil Aviation Authority, which provides refunds and arranges for those abroad at the time to continue their holidays as planned. If you are making a booking with a retail agent for an ATOL protected operator, this means that the company does not hold an ATOL itself but is acting as an authorised agent for one that does. By law, tickets must be issued as soon as they're paid for, or protected by ATOL by the issue of an ATOL Confirmation Invoice. The scheme doesn't cover scheduled flights bought direct from an airline, or tickets 7/29 >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 21:32:16 bought and issued on the spot from a travel agent. PTA (Passenger Shipping Association) The PTA is the trade association for cruise and ferry companies in the UK. It offers financial protection for passengers and a conciliation and arbitration service. TGTG (The Global Travel Group) TGTG is an association of independent travel agents. If viewers are booking 8/29 >>>> Holidays utopian Worldwide HolidaysP290 Teletext 290 Nov27 21:31:14 with a GTG bonded Advertiser, should an outlet cease trading then liability rests with TGTG. STA (Travel Trust Association) A trade organisation for travel agents and tour operators, the T(A offers consumers financial peace of mind through its "trust account" system for members. If a business ceases trading, money from the account is used to refund customers for a holiday or ensure they aren't stranded abroad. 9/29 >>>> Holidays European Worldwide HolidaysP290 Teletext 290 Nov27 21:32:22 General Unless otherwise stated holiday offers on (eletext are for 7 nights, 2 adults sharing and priced per person. Pricing Information Prices shown on (eletext must be inclusive of all compulsory charges. Any additional variable charges must be clearly stipulated on the advert. 'PRICES FROM': will be shown when there is no specific date. Pricing may differ depending on your requested date of departure within the specified time period. Transfers are sometimes not included in 10/29 >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 21:41:20 the advertised package. If this is the case Viewers can arrange their own transport or pay an additional charge on arrival for this service. Share Basis Unless otherwise stated, holiday offers are based on two adults sharing. If the prices are not 2 share then this will be shown with an abbreviation (e.g.3SH, 4SH, etc). Single person supplements may apply. Duration Unless otherwise stated the duration of holiday offers is 7 nights. If accommodation is part of a package, viewers should clarify the number of 11/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:42:28 nights that this includes as the advertised duration may be inclusive of travelling. Children Unless otherwise stated a child is considered to be up to and including 12 years old in relation to advertised holiday offers. Availability Offers on screen must be shown with a specific departure date or else be currently available, which is defined as being available for departure from the UK within the next 28 days. 12/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 22:42:21 Ratings There are different classification systems for accommodation. Some countries use a government controlled grading system and others use independent bodies. It is advisable to check which classification system applies. If a 'TOUR OPERATOR'S OWN $A(ING' is given, Viewers should request details of the standards the hotel has attained to be awarded the rating. Accommodation and Board Basis Definitions of the different types of board basis (e.g.RO,AI,HB,FB,SC,BB) vary between operators. Please ensure 13/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:41:12 that you request full details on the facilities available. (imeshare Occasionally accommodation offers may be timeshare related. An indication of this is when you are required to attend a presentation while on holiday. Please take note of the following information: If you buy a timeshare anywhere in the European Economic Area you will have certain minimum rights to protect you: A 10 day cooling off period in which to cancel the contract. deposits during the "cooling off" period. 14/29 >>>> Holidays utopian Worldwide HolidaysP290 (eletext 290 Nov27 21:54:32 The right to a brochure and a written contract setting out basic information on the timeshare property in your own language. Legal assistance can be obtained through your local Trading Standards Department, the Citizens Advice Bureau or a solicitor. Advice can be obtained through the (imeshare onsumers Association. www.timeshare.org.uk ar Insurance and Fly Drives Car insurance is not compulsory in Florida, however most car hire companies require viewers to hold fully comprehensive insurance in order to hire a car. Many advertised fly drive >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:41:16 packages only include basic insurance. If a viewer holds independent international insurance to meet the car hire company's requirement viewers should be able to obtain the offer without further payment. Viewers should always clarify the type of insurance included within any package. Please always ask the operator for details prior to booking. Advertisers have been advised not to take large deposits from Viewers in lieu of insurance for car hire packages. 16/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 21:52:14 ABBREVIATIONS ustomer Protection and Organisations ABTA=Association for British Travel Agents. AGT 4 ATOL PRO(EC(ED OPERATOR(S)= Agent for ATOL Protected Operator(s) AI$O = Association of Independent Tour Operators ATO =Air Travel Organisation icensing CAA=Civil Aviation Authority CPR=Confederation of Passenger Transport F O=Foreign ommonwealth Office IA(A=International Air Travel Agreement OFCOM=Office of ommunications PTA=Passenger Shipping Association 17/29 >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 21:51:12 PSARA=Passenger Shipping Association Retail Agent TGTG=The Global Travel Group T$A=Travel Trust Association Y A=Yacht Charter Association Share Basis A/AD=Adult C/CH=Child FAN=Family OCC=Occupancy SHR/SH=Share SUPP=Supplement Holiday (ype BB=Bed and BreakfastFB=Full Board CCH= atered Chalet FI=Fully Inclusive C/S=Cruise and Stay A =All Inclusive FO=Flight Only OW=One Way FV/FD=Fly Drive RO=Room Only 18/29 Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 21:12:10 HB=Half Board S =Self atering NMD ACCOM=Named Accommodation AKA=Allocated On Arrival SO=Seat Only Pricing AMEX=American Express charge ASL=Airline Security Levy BOG FEE or B/FEE=Booking Fee CC/CCC=Credit ard Charge DC/DCC=Debit Card Charge TOD=(icket on departure charge Insurance CDW=Collision Damage Waiver FULLY COMP INS=Fully Comprehensive Insurance >>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 21:51:28 LDW=Loss Damage Waiver SL =Supplementary iability Insurance UMP=Un-insured/Under-insured Motorist Motorist Protection Other AVAIL=Available BOG CONDS=Booking onditions Apply DIP/DEPT/EX=Departs/Departure EX TRANS=Excludes Transfers INC/INCL=Includes/Including PP=Per Person PPPN=Per Person Per Night PW/PWK=Per RUN= TRANS T ANSIN =Transfers Included WK=week 20/29 >>>> Holidays utopian Worldwide HolidaysP290 Teletext 290 Nov27 22:02:26 Major Departure Airports ABZ=Aberdeen IS =Isle of Scilly BFS=Belfast Int. JE J BHD=Belfast ity LBA=Leeds Bradford BHX=Birmingham L Y=London ity BRR=Bristol LDY=Londonderry CWL=Cardiff LOW=Gatwick DMD=Dundee LHR=Heathrow DUB=Dublin LP = iverpool EDI=Edinburgh LTN=Luton EMA=East Midlands MAN=Manchester EX EMME G =Guernsey NC =Newcastle OLA=Glasgow PIG=Prestwick HUY=Humberside SUN=Stansted INV=Inverness NW =Norwich ION=Isle of Man SWS=Swansea 21/29 >>>> Holidays European Worldwide HolidaysP290 Teletext 290 Nov27 22:01:44 WHAT TO DO IF YOU HAVE A PROBL M The holiday industry is extremely fast moving and as such availability changes continually. (eletext makes every effort to keep information correct and and up to date. We take great care in constantly monitoring the service to make sure that all information on screen is accurate and that Advertisers comply with our Code. Should viewers find that this is not the case, they are requested to let us know the details of the advert so that we may investigate. We take complaints of this nature very seriously and take immediate action to 22/29 >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 22:02:23 ensure our site and advertiser's offers are as accurate as possible. Advertising omplaints If you experience difficulties after responding to a holiday advertisement on (eletext, please write to us explaining the circumstances, including these important details: The platform you viewed the offer on e.g. web, TV analogue etc. The page number or section (if relevant). The date and time you viewed the offer and tried to book or booked. Any specific details of the advertised offer e.g. destination, price, >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 22:04:41 @ departure airport and date, duration, share basis, board basis, accommodation details and any other advertised details. Where a complaint is regarding a non- holiday related advertisement please give as full details as possible as to the content and the location of the advertisement. In order to comply with the Data Protection Act1988 we would also ask viewers to give permission to disclose their letter or email of complaint to outside bodies (e.g. advertiser involved, bonding organisation etc). This will assist in investigating the complaint. >>>> Holidays European Worldwide HolidaysP290 $eletext 290 Nov27 22:02:51 In all instances where (eletext has grounds to regard a company's advertising as misleading, we will try to resolve your query. In other cases we would be pleased to offer any advice that may be helpful. Write to: (eletext Limited Compliance Department Building 10 Chiswick Park 566 Chiswick High Road Chiswick,London W4 5TS Or e-mail: compliance@teletext.co.uk >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 22:14:17 Never wait to complain about a holiday, flight or airline. It is advisable to lodge concerns immediately so they can be addressed there and then if possible. regulated by Ofcom (Office of Communications). Other independent governing bodies also regulate holiday advertising on the (eletext service depending on the platform. These include the Advertising Standards Authority (ARA), the Department of Trade and Industry (DUI), the Office of Fair Trading(OF(), the Independent >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 22:17:15 Committee for the Supervision of Standards of (elephone Information Services(ICSTIS) and Trading Standards. Organisation Contact Details ARA (Advertising Standards Authority) www.ara.org.uk ATOL (Air Travel Organiser's Licence) (el: 020 7453 6430 www.atol.org.uk ARC (Air Transport Users ouncil) (el: 020 7240 6061 www.arc.org.uk BAA (British Airports Authority) (el: 0800 844 844) www.baa.co.uk AA (Civil Aviation Authority) (el: 020 7379 7311 - www.caa.co.uk CAB (Citizens Advice Bureau) www.citizensadvice.org.uk >>>> Holidays utopian Worldwide HolidaysP290 $eletext 290 Nov27 22:12:03 CPR (Confederation of Passenger Transport) (el: 020 7240 3131 www.cpr-uk.org DUI (Department of Trade and Industry) (el: 020 7215 5000 www.dui.gov.uk FCO (Foreign Commonwealth Office) (el: 0870 606 0290 www.FCO.gov.uk FSA (Financial Services Authority) (el: 0845 606 1234 www.fsa.gov.uk IATA (International Air Transport Association) Tel: 020 8607 6200 www.iata.org ICSTIS (Independent Committee for the Supervision of Standards of (elephone Information Services) (el:0800 500 212(9-4) www.icstis.org.uk >>>> Holidays European Worldwide HolidaysP290 Teletext 290 Nov27 21:11:11 Ofcom (Office of Communications) Address: Ofcom Contact entre, "iverside House, 2a Southwark Bridge Road, London, SE1 9HA (el: 0845 456 3000 www.OFCOM.org.uk OFT (Office of Fair Trading) - (el: 0845722 44 99 www.oft.gov.uk PTA (Passenger Shipping Association) (el: 020 7436 2449 www.pta-psara.org TGTG (The Global Travel Group) (el: 0870 735 1736 www.globaltravelgroup.com Trading Standards -is contactable through your local ity ouncil. www.tradingstandards.gov.uk T ATTA $el:0870 889 0577 www.traveltrust.co.uk >>>> Holidays utopian Worldwide Holidays