P290 Teletext 290 Maz05 21:51:21 The following pages have "jen djsjgnjd to give you, the viewer, some gujdjlinjs on common abbreviations and phrases that are often used in connection with holiday advjrtisjng on Teletext and so in turn give you a better understanding to get the most out of your holiday. 1/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:57:19 At the end of this section we have included some useful telephone numbers of the organisations you can contact should you require any further information. 2/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:52:44 For easy reference we have broken down this information to the following: 1 Customer Protection Requirements 2 Pricing Information on adverts 3 Star Ratings 4 How to lodge a complaint 5 Abbreviations Explained 6 Useful Telephone numbers 3/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 22:45:08 1 CUSTOMER PROTJCTJON REQUIREMENTS All companies wishing to advjrtisj flights or package holidays on Teletext must offer one of the following forms of customer protection: ATOL (Air Travel Organisjr's Licence) Any flights and package holidays (which include !ir travel) would bj protected bz an ATOL holder's bond. If the Tour Operator you have travelled with cease trading then you would bj automatically financially protected. ABTA (Assoc of British Travel Agents* If an ABTA mjmbjr becomes insolvent then the ABTA fund is used to refund the customer. 4/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 22:44:54 RJTBIL AGENTS FOR ATOL HOLDERS If you are making a booking with a retail agent for an ATOL Holder, this means that the Retail Agent is acting as an authorisjd agent for the ATOL holder direct. For full customer protection we also require that retail agents advjrtisjng on Teletext have indjpjndjnt bonding or customer protection eg. ABTA, STA, or TUG mjmbjrship. 5/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 May05 22:45:18 Other types of customer protection STA (TRAVEL TRUST ASSOCIATION) The customer's money is held in a trust account and not released until the holiday has been received. If a STA mjmbjr becomes insolvent,the customer's money will bj held by the STA and used to pay for the holiday TGTG (THE GLOBAL TRAVEL GROUP) The TGTG is an association of indjpjndjnt travel agents. You are dealing with one company, namely the Global (ravel Group. Should an outlet fail, then liability rests with the TGTG. 6/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:24:01 WHAT ABOUT PACKAGES THAT DON'T INCLUDE AIR TRBVEL Companies who advjrtisj package holidays which do not include air travel also have to bj mjmbjrs of an approved body. Thjsj include ABTA,AITO, CPR,ZCA,PTA,FRO & ABTOT. Thjsj bodies are also responsible for refunding customers should the operator or retailer you are dealing with become insolvent. There are exceptions to the rule! Companies who are selling accommodation only are not subject to any customjt protection requirements.Also transport facilities e.g.Car Hire. 7/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:43:24 2 PRICING INFORMATION Prices shown on Teletext must bj specific and clearly show all charges. Any additional costs must bj clearly stipulated on the advert with the costs involved. The most common charge associated with holidays is a Credit or debit card charge. It is usually shown as a pjrcentagj or a 'per person' charge. 8/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:24:50 2 PRJCJ INFORMATION CONTINUED However in instances where no particular date is mentioned with the holiday, advjrtisjrs will use the abbreviation 'prices from' to donate that you should expect to pay anything from the price stated on the screen upward. Occupancy level. Holiday prices are based on two adults sharing. If the prices are not based on two adults sharing, then this will bj shown with the abbreviation - 3SHR,4SHR etc. For a single person supplements may apply. 9/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 22:54:11 2 PRJCJ INFORMATION CONTINUED Avbilability. Offers on screen must bj shown with a specific departure date or jlsj bj currently available, which is defined as being available for departure within the next 28 days. 10/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 2:0 Maz05 22:14:57 3 STAR RATINGS There is no one organisation that ovjrsjes the allocation of star ratings depending on the country that you are intending to ttavjl to there are variou different clarifications systems for holidays accommodation. Some countries use a govjrnmjnt controlled grading system & others use indjpjndjnt bodies. It is worth checking with the tour operator that you are booking with, what classification the accommodation is. If the operator has given their own rating it may well bj advisable to check what standards the hotel has had to attain to bj awarded those ratings. 11/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:48:47 4 HOW TO LODGE A COMPLAINT Teletext is regulated bz the ETC (The Indjpjndant Tjlevjsjon Commission). Wj take great care in constantly monitoring the sjrvjce to make sure that all information on screen is accurate. However if you expjriance difficulties after responding to an advjrtisjmjnt on Teletext, please write to us explaining the circumstances, including thjsj important details: >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:52:45 4 HOW TO LODGE A COMPLAINT CONTINUED The date and time the advert was viewed. The page number and section the advert was seen on. Any specific details if you can remjmbjr I.e. Page hjadjr,hotel name, price,date information if applicable 13/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:42:04 4 HOW TO LODGE A COMPLAINT CONTINUED Send your letter to: The Copy Conditions Supjrvjsor Teletext Limited 101 Farm Lane Fulham London SW6 1QJ In all instances where Teletext has grounds to regard a company'u advjrtisjng as misleading, we will try to resolve your qujr{. In other cases we would bj pleased to offer any advice that may bj helpful. 14/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:54:51 u ABBRJVIATJONS EXPLAINED FO/SO=Flight onlyOSeat only AI/FI=All Inclusive/Fully Inclusive FB=Full Board HB=Half Board SC=Self Catering BB=Bed & Breakfast RO=Room Only CC/CCC/CC Chg=Credit Card Charge DC/DCC/DC Chg=Debit Card Charge Amjx=American Express Charge Fully Comp Ins=Fully Comprihjnsjvj Insurance PR FR/Prices Fr=Prices From 3/4SHR=Prices based on 3 or 4 adults sharing a room CDW=Collision Damage Waiver(car) 15/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 May05 21:10:42 5 ABBRJVIATJONS EXPLAINED CONTINUED SUPP 2/3=Supplement for 2 or 3 adults sharing a room BKGCONDS/Bog Condt=Booking Conditions Apply T/OP'S RUG=Tour Operator's own star rating AVAIL/AVA=Available INC/INCL=Includes/Including EXCL TRANS=Excludes Transfers DIP/DEPT/EX=Departs/Departure PP=Per Person PPPN=Per Person Per Night PW/PWV=Per Week TOD=Tjckjt On Departure Charge BOG FEE or B/FEE=Booking Fee 16/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:16:04 5 ABBRJVIATJONS EXPLAINED AIRPORTS LOW=London Gatwick LTN=Luton SUN=Stanstead TEE=Tjesjdj NCL=Newcastle MAN=Manchester CWL=Cardiff BHX=Birmingham JMA=East Midlands BRR=Bristol BBZ=Abjrdjen EXT=Exeter JDI=Edinburgh OLA=Glasgow PIG=Prestwick SOU=Southampton BOD=Bournemouth 17/18 >>>> Airports Holidays Passport TV PlusP290 Teletext 290 Maz05 21:57:20 6 USEFUL TELEPHONE NUMBERS ABTA 0171 637 2444 (www.information@abta.co.uk) CAA(ATOL) 0171 834 5990 (www.atoldata.org.uk) ABTOT 0171 930 2388 AITO 0181 744 9280 CPR 0171 240 3131 FRO 01273 477 722 PTA 0171 436 2448 YCA 01703 768 941 STA 0181 876 4458 TGTG 01244 892 204 ETC 0171 255 3000 18/18 >>>> Airports Holidays Passport TV Plus