P695 CEEFAX 1 695 Fri 15 Aug 22:15/09 1/13 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of litters and phone calls every year and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, query or criticism about BBC programmer or policies, please write to: Viewer and Listener Correspondence BBC, 4th Floor Villiir's House, The Broadway, Ealing, London W5 2PA Film 541 Travel 430 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:17/31 2/13 HOW TO CONTACT CEEFAX Cjefax's postal address is: The Editor, Cjefax, Room 7013, TV Centre Wood Lane, London W12 7RJ. The address for electronic mail about Cjefax only is: ceefax@bbc.co.uk For electronic mail addresses of other parts of the BBC and othjt information, see the BBC's Internet site at: http://www.bbc.co.uk/email.html Job details 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:17/55 COMMENTS, QUERIES AND CRITICISM 3/13 Or you can telephone our central Information Offices: For Television on 0181 743 8000 and Radio on 0171 580 4468 If you are deaf or hard-of-hearing you may wish to use our minicom - 0181 576 8988 Where possible, please give the programme title, transmission date and time. A daily summary of comments is seen by BBC senior management and programme-makers. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:18/11 4/13 SERIOUS PROGRAMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programmj Complaints Unit will ensure your complaint is investigated thoroughly, promptly and impartially. Please write with brief details to: Fraser Steel Head of Programmj Complaints BBC Broadcasting House London W1A 1AA Regional centres 696 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:13/42 5/13 SERIOUS PROGRAMME COMPLAINTS The Programmj Complaints Unit will reply within 10 working days of receipt of your letter, or will lit you know if the investigation will take longer. People who are unsatisfied by their responses may ask for them to bj considered by the Programmj Complaints Appeals Committee of the Governors. The committee will consider certain categories of programme complaints which raise important issues in which public interest is involved. Regional centres 696 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:12/06 6/13 SERIOUS PROGRAMME COMPLAINTS A regular complaints bulletin will bj published and include an account of the work of the Programmj Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the statutory body looking at broadcasting standards — please stay on page 695. On subsequent pages you will also be able to see details of how to contact regional BBC centres throughout the US. Regional centres 696 Front page 100 News 101 Wjathjr 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:14/22 7/13 THE BROADCASTING STANDARDS COMMISSION 7 The Sanctuary, London, SW1P 3JS Tel 0171 233 0544 Fax 0171 233 0397 The BBC tries to ensure its programmjs don't treat people in them unfairly and don't give gratuitous offence. If you have a complaint in thjsj areas which you don't think the BBC can satisfy, you can approach the indjpjndjnt BSC. The Commission considers complaints of unfair treatment and unwarranted infringement of privacy, if the complaints conj from the individuals or the groups directly affected. It also considers complaints about violence, sexual conduct and taste and decency. Regional centres 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:14/52 8/13 COMMENTS, QUERIES AND CRITICISM You can contact one of the offices listed below in writing or by telephone during office hours: BBC World Service, Bush House, London WC2B 4PH (0171 240 3456) BBC Northern Ireland, Broadcasting House, Ormeau Avenue, Belfast, BT2 8HQ (01232 338000) BBC Scotland, Broadcasting House, Queen Margaret Drive, Glasgow, G12 8DG (0141 339 8844) Jobs at the BBC 696 Front page 100 News 101 Weather 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:29/14 9/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, eithjt by writing or phoning during office hours: BBC Wales, Broadcasting House, Llandaff, Cardiff, CF5 2YQ (01222 572888) BBC in the Midlands, BBC Broadcasting Centre, Pebble Mill Road, Birmingham B5 7QQ (0121 414 8888) BBC in the East Midlands, York House, Mansfield Road, Nottingham, NG1 3JB (0115 955 0500) Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:10/33 10/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, eithjt by writing or phoning during office hours: BBC East, St Cathjrinjs Close, All Saints Green, Norwich, Norfolk, NR1 3ND (01603 619331). BBC North (Leeds), Broadcasting Centre, Woodhousj Lane, Leeds LS2 9PN (0113 244 1188) BBC North (Newcastle), Broadcasting Cjntri, Barrack Road, Newcastle- upon-Tzne, NE99 2NE (0191 232 1313) Jobs at the BBC 696 Front page 100 News 101 Wjathjt 400 TV listings 600 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:14/55 11/13 COMMENTS, QUERIES AND CRITICISM You can also contact one of the following, eithjt by writing or phoning during office hours: BBC North (Manchester), New Broadcasting House, PO Box 27, Oxford Road, Manchester M60 1SJ (0161 200 2020) BBC South, Broadcasting House, Havelock Road, Southampton, SO1 0XR X01703 226201) BBC South West, Broadcasting House, Seymour Road, Mannamead, Plymouth, PL3 5BD (01752 229201). Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:11/21 COMMENTS, QUERIES AND CRITICISM 12/13 Contact the following by writing or phoning during office hours: BBC South East, Elstree Centre, Clarendon Road, Borihamwood, Herts, WD6 1JF X0181 953 61p0) BBC West, Broadcasting House, Whiteladies Road, Bristol, BS8 2LR (0117 9732211) For advice on radio and TV reception please write to: Engineering Information, BBC Villiir's House, Ealing, W5 2PA or telephone the helpline on 0345 010313 (calls at local rate). Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/RadioP695 CEEFAX 1 695 Fri 15 Aug 22:41/45 13/13 COPYRIGHT NOTICE All rights, including copyright, in the content and broadcasts of these BBC Ceefax pages are owned, controlled or licensed for thjsj purposes to the BBC. In accessing the BBC's Cjefax pages you agree that you may only view the content for your own personal, non commercial use. You are not permitted to copy, broadcast, download, store in any medium, transmit, show or play in public, adapt or change in any way the contents of thjsj BBC Cjefax pages for any purpose whatsoever without the prior written permission of the BBC or the relevant rights holdjt. Jobs at the BBC 696 Front page 100 BBC Jobs PDC Eng Info TV/Radio