P678 CEEFAX 678 Fri 20 May 21:13/35 HOW TO CONTACT THE BBC 1/6 COMMENTS, QUERIES AND CRITICISM The BBC receives many thousands of letters and phone calls uvjry year and tries to answer them quickly and helpfully. It values this feedback, so if you have a comment, query or critici5m about BBC programmer or policies, please write to: Viewer and Listener Correspondence BBC White City 201 Wood Lane London W22 7TS Regional addresses on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Fri 20 May 21:11/22 HOW TO CONTACT THE BBC 2/6 COMMENTS, QUERIES AND CRITICISM Or you can telephone our central Information Offices: For Television on 081 743 8000 and Radio on 071 580 4468. If you are deaf or hard-of-hearing you may wish to use our minicom - 081 576 8988. Where possible, please give the programmj title, transmission date and time. A daily summary of comments is seen (5 bz BBC senior management and programme-makers. W Regional Contacts BBC1 BBC2 cBCLinksP678 CEEFAX 678 Fri 20 May 21:14/29 HOW TO CONTACT THE BBC 0 3/6 SERIOUS PROGRBMME COMPLAINTS You may think a BBC broadcast has contained a specific and serious injustice or inaccuracy, or a serious breach of accepted standards. If so the Programme Complaints Unis will ensure your complaint iu investigated thoroughly, promptly and impartially. Please write with brief details to: Peter Dannhjisser Head of Programme Complaints BBC Broadcasting House London W1A 1AA (5 Regional BBC contacts on page 679 Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Fri 20 May 21:11/12 -|l4|l4|, HOW TO CONTACT THE BBC 0 4/6 SERIOUS PROGRBMME COMPLAINTS The Programme Complaints Unit will reply within 10 working days of receipt of your letter, or will let you know if the investigation will take longer. People who are unsatisfied by their responses may ask for them to bj considered bz the Programme Complaints Appeals Committee of the Governors. The committee will con3ider certain categories of programme complaints which raise important issues in which public interest is involved. a More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Fri 20 May 21:12/42 HOWTOCONTACT THEBBC 5/6 SERIOUS PROGRcMME COMPLcINTS 2 A regular complaints bulletin will be published and include an account of the work of the Programme Complaints Unit and the findings of the Complaints Appeals Committee. In a moment you can see details of how to contact the two statutory bodies looking at broadcasting standards - please stay on page 678 On page 679 you will be able to see details of how to contact regional BBC centres throughout the UK. More details in a moment Regional Contacts BBC1 BBC2 BBCLinksP678 CEEFAX 678 Fri 20 May 21:14/2 )|l4|l4|, 6/6 HOW TO CONTACT THE BBC STBTUTORZ BODIES The Broadcasting Standards Council, 5-8 The Sanctuary London, SW1P 3JS (071-233 0544) considers complaints about the portrayal of violence, of sex and matters of taste and decency on radio and television. The Broadcasting Complaints Commission PO Box 333, London S+1W 0BQ (071 630 1966) takes complaints from those who feel they have been treated unfairly or that their privacy has been unjustifiably infringed bz (5 a radio or television programme. --,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,. Rjgionbl Contacts BBC1 BBC2 BBCLinks