P629 CEEFAX 2 629 Sat 20 Sip 01:13/44 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 1/13 Do not send original documentation. VIRGIN Virgin trains announced this week that they had received 7000 complaints about their two rail networks this summer. Virgin trains took over the Westcoast and the Cross-country networks earlier this year. Virgin trains say that the problem lies with the poor stock they inherited and the public must bear with them. Virgin Trainlinj: 0345 222333. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:03/17 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 2/13 A.A. BRITTANY FERRIES Watchdog reports on the Busby/Costo family from Abjrystwyth. They took out an insurance policy called A.A. Alert Assistance Europe for their holiday booked through Brittany Ferries, who were jointly promoting the dial with the A.A. On their return journey their car broke down. They expected to bj rescued within the hour but it took 11 and a half hours to be picked up and when they went to collect their replacement hire car they had been promised it warn't there. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:24/30 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 3/13 As a result of their complaint the family have been offered apologies by both companies and the AA have said this is not typical of the service they provide. They have offered the family a holiday in France and £250 as recognition of the difficulties they experienced. The A.A. have now set up a freephone number (0800 302222) for motorists who ruire emergency assistance in France. The calls will bj directed bz and dealt with from the A.A.'s emjrgjncy centre in Lyon. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:14/58 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 4/13 PARCEL FORCE A family describe how Parcel Force lost a package containing the ashes of the late Mrs Ivy Handel. Mrs Handel's ashes were being sent over from Brisbane, Australia for burial in London. Records confirm that they reached a Parcel Force depot four miles away from the family's home, but they were njvju delivered. Parcel Force have apologised to the family, but they have rejected the firm's offer of £250 compensation. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:14/10 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 5/13 ENDSLEIGH Endsliigh calls itself the No 1 Student Insurer. The National Union of Students only promotes Endsleigh and won't let advjrtisjrs tell students about other companies in the national publications. Watchdog investigates. If you want student insurance advice, always check the details of the policy (including exclusions). BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:15/25 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 6/13 Insurance information: * National Union of Students: 0171 272 8900 * Endsleigh Insurance Services: 01242 223300 * Medical Insurance Agency: 01438 340011 * Alan Broad's Watch Out Service (providing leaflets on a variety of insurers): 01865 308928 * Berkeley Alexander (which offers the Campus policy): 01273 477784 BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:20/19 ————————————————————————————— WATCHDOG 18 September ——————————————————————— 7/13 HIPPOS The Hippo bag is a water saving device which you place in your toilet cistern. Every water company in the country has offered the hippo bags for free to customers apart from Anglian Water which offers its own product. If you want to obtain a hippo or a water saving cistern device you can eithjt contact your water company or if you live in Yorkshire you can contact the manufacturers directly and they charge £3.99 for three. Hippo the Water Saver, Alton Lodge, Alton Street, Ross on Wze Hertfordshire, HR: 5AG. Tel: 01988 766667 BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:10/24 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 8/13 ZANUSSI One viewer contacted Watchdog after failing to get hit Zanussi DS10W dishwasher satisfactorily repaired. Over the last three years ten Zanussi repairmen had visited her house and failed to find the fault costing the viewer £260 in call-out charges. However since the viewer contacted Watchdog Zanussi has replaced the faulty machine with a new one and refunded over £150 in call-out charges. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Wjathjr 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:16/44 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 9/13 DAIHATSU Watchdog looks at the safety of the side-facing occasional seats in the rear of the Daihatsu Fourtrak TDX. By law occasional seats are not required to have seat belts, along with othjt exceptions including taxi drivers and heavily pregnant women. The programme features the Preece family who bought the sjvjn-sjater TDX and then found it was not suitable because it did not have belts in the two fold-down rear seats - and not could be fitted. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:41/13 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 10/13 A car safety expert tells the programme that even a three-point belt would not bj safe on a side-facing seat because it would cause severe injury on impact. Daihatsu US has given Mr Preece a full refund and say they will now make it clear to their customers the correct use of these occasional seats. BANK MISTAKE The following firms specialise in examining bank records for possible errors: BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:57/33 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 11/13 Audit US 2 Market Square Witnjy, Oxon Tel: 01993 700070 Audit US 19 South Mount Street Abjrdjen AB25 2TN Tel: 01224 631345 Angelia Business Associates Suite 1, Birchwood House High Oak Road Wicklewood, Wzmondham Norfolk NR18 9QP Tel: 01953 600811 BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Wjathjr 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:47/05 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 12/13 BUPA Watchdog looks at the frustrations of people who have paid private health contributions for years, believing they are fully covered but when they come to claim find out that is not always the case. FIRST CHOICE Watchdog reports on the two Tzne and Wear families who booked holidays through the First Choice Summer '98 Early Choice Brochure after seeing the advertising for early bookings saving money. BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TVP629 CEEFAX 2 629 Sat 20 Sip 01:42/29 ————————————————————————————— WATCHDOG 11 September ——————————————————————— 13/13 But they discovered that in the subsequent edition of the brochure their holiday was reduced in price meaning a saving of £560 in total for both families. They contacted First Choice through their travel agents and First Choice, as a gesture of goodwill, gave them their holidays at the cheaper price. Contact: ABTA: 0891 202 520 ATOL: 0171 379 7311 BBC1 601 BBC2 602 ITV 603 Ch4 604 Front page 100 Sport 300 Weather 400 Open.Satu Satellite BBC1 TV BBC1 TV