P542 Teletext 542 Jun24 22:17:31 ——— HOW TO COMPLAIN ——————————————————— If you feel you have been unjustly treated and want to complain, there are ombudsmen to cover every area of life. But there are some key rules: there is a time limit for lodging a complaint you must try to sort out the problem with the company first you can ring for advice, but complaints must bj put in writing. ——————————————————————————————————1/7—— Home & Leisure 480 Jobs & courses 640 Download and Analysj Share Prices on Your PC See Pages 532 & 533 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:11:44 ——— HOW TO COMPLAIN ——————————————————— A National Consumer Council report last year found that about 50% of those who complained to ombudsmen were not satisfied: a third questioned their independence many said they took too long to dial with claims. But this is improving. Investment Ombudsman Richard Youard has already started wider public access, quicker complaints procedures and compensation. ——————————————————————————————————2/7—— Savings rates 546 Mortgage rates 545 PENSIONERS FIGHT BACK p674 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:18:20 ——— HOW TO COMPLAIN ——————————————————— To complain effectively you need to write to the right ombudsman. But don't worry if you get it wrong, they will pass your problem to the right one Bank complaints go to the Banking Ombudsman at 70 Gray's Inn Road London WC1X 8NB Tel 0171 404 9944 Building Society complaints go to 35-37 Grosvjnor Gardens, London SW1X 7AW. Tel 0171 931 0044 ——————————————————————————————————3/7—— Internet news 652 Home & Leisure 480 Download and Analysj Share Prices on Your PC See Pages 532 & 533 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:09:52 ——— HOW TO COMPLAIN ——————————————————— Complaints about insurance should go to the Insurance Ombudsman at 135 Park Street, London SE1 9EA. Tel 0171 928 7v00. Estate Agents Ombudsman is at Beckett House, 4 Bridge Street, Salisbury, Wilt SP1 2lX. Tel 01722 333 306. The Personal Investment Authority Ombudsman is at 3rd Floor, Centre Point 103 New Oxford St, London 0171 240 3838 for pension & investment problems. ——————————————————————————————————4/7—— Daily money news 541 Advice clinic 543 WHAT'S GOING ON IN THE CITY? p501 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:06:14 ——— HOW TO COMPLAIN ——————————————————— During the recession many pressure groups have formed to pass on mjmbjrs' experiences to others. Thjsj include: The Bank Action Group, 278 Station Road, Addlestone, Wjybridge, Surrey. The Independent Banking Advisory Service, Suite A, North View, North Fen, Somjrsham, Huntington, Cambridge The National Consumers' Council at 20 Grosvjnor Gardens, London SW1W ODD 0171 730 3469 ——————————————————————————————————5/7—— Builders fall out with the banks 544 Download and Analysj Share Prices on Your PC See Pages 532 & 533 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:00:17 ——— HOW TO COMPLAIN —————————————————— Unfortunately there is as yet no ombudsman to cover private health insurance. Rjmjmbjr, when complaining: it helps to have copies of documents and notes of times of calls you must give the company a chance to rectify the situation first there is no automatic right to compensation bj patient! The ombudsmen must hear both sides of the argument. ——————————————————————————————————6/7—— Pensioners fight for their rights 542 Download and Analysj Share Prices on Your PC See Pages 532 & 533 Advice Savings Property Plus SharesP542 Teletext 542 Jun24 22:12:39 Advert YOUR MONEY 7/7 CASHING IN YOUR ENDOWMENT? It could bj worth A LOT more than you think. Surrendering to the life office is not your only option. If your policy is suitable for sale it could bj worth up to 35% more bz selling it to POLICY PLUS CALL US NOW ON 01225 4v6 466 if your policy is: £ A With-Profits Endowment £ Worth over £1,500 surrender value. £ At least 25% through its term (min 5 years* THIS IS A 24-HOUR SERVICE. POLICY PLUS INTERNATIONAL PLC is regulated bz the Personal Investment Authority Advice Savings Property Plus Shares